Record relevant condition before production
Use a risk-based process for high-value, delicate, visibly damaged, disputed-condition or specialist items. The purpose is to record useful facts—not to create unnecessary images.
- Customer and ticket association
- Garment, component and damage location
- Date, time and authorised staff context
- Condition notes and customer instruction
- Secure role-based access
Keep the image inside the service workflow
The record is most useful when counter, production and authorised management users can connect the image to the same item and instruction.
- Counter intake and declaration
- Cleaner or repairer reference
- Re-clean and complaint investigation
- Quality-control evidence
- Retention and deletion policy
Protect customer privacy
Images may contain personal information or identifying surroundings. Collect only what is necessary, explain the purpose, restrict access and follow the business privacy and retention obligations.
- Avoid unrelated people and documents
- Use approved business devices
- Do not send images outside the authorised workflow
- Define retention and secure deletion
- Respond to access or correction requests