Customer access
Allow approved customers to use a service location beyond the operating hours of a staffed counter.
Extend beyond the traditional shop front
The Red Box 24/7™ Connected Garment-Care Network
Connect 24/7 customer drop-off and collection points to the DCME software, factory, payment, messaging and operational control pathway.
24/7 self serviceDCME connectedCCTV pathwayPayment readyAU & NZ network
The Red Box 24/7™ Connected Garment-Care Network
DRY CLEANING MADE EASYDCMEasy POS workflow
LiveCOUNTEROrders
FACTORYProduction
CUSTOMERSSMS Ready
COLLECTIONControl
Drop off→Track→Produce→Pay→Collect
01Front counter ticketCustomer, garments, due date and paymentReady
02Production visibilityItems, status, notes and assemblyLive
03Customer communicationSMS, payment and pickup pathwaySent
The direct answer
What is Red Box 24/7™?
Red Box 24/7™ is DCME’s unattended garment-care collection pathway. It gives customers an after-hours service point while the operator remains responsible for collection, factory processing, payment, return, monitoring and customer support under the agreed deployment terms.
Built for the whole workflow
- Customer drop-off and collection pathway
- Ticket or slip printing where configured
- CCTV and site-monitoring requirements
- Factory pickup and return workflow
- SMS and payment connection
- Separate deployment and equipment terms
Verified capability
A new service point connected to an existing factory
DCME connects the practical steps that happen across a garment-care business rather than treating every order as a simple retail sale.
Location network
Place connected collection points in suitable buildings, retail areas or service locations.
Factory utilisation
Feed additional work into an existing garment-care operation instead of building another full counter.
Prepaid offers
Use configured prepaid offers, payment links or merchant pathways according to the deployment.
Operational security
Use site procedures and CCTV coverage to support unattended operation and incident review.
Connected customer history
Keep Red Box orders, payments and service activity connected to the DCME customer relationship.
Connected workflow
From customer arrival to completed order
Each stage keeps the customer, ticket, items, payment and operational status connected.
Assess the location
Review customer demand, access, power, communications, glass or building requirements and service logistics.
Agree deployment terms
Confirm equipment, rent, insurance, confidentiality, maintenance and removal responsibilities.
Install and connect
Configure the Red Box hardware, cameras, printing, network and DCME provider pathway.
Operate collection runs
Collect deposited work, intake it through DCME and return completed orders to the correct location.
Communicate and release
Send customer payment or collection information and control the return transaction.
Monitor the service
Review equipment availability, incidents, customer use, revenue and route efficiency.
Operational depth
Control the detail without slowing the counter
The system can be configured around the services, people, locations and reporting requirements of the business.
Customer experience
Make unattended service understandable.
- Clear drop-off instructions
- Ticket or receipt pathway
- Ready and collection communication
- Payment requirement visibility
- Support contact and exception process
Operator workflow
Protect the order journey.
- Location and customer identity
- Scheduled collection and return
- Factory POS intake
- Production and assembly
- Return and completion status
Deployment control
Treat the site as equipment and property.
- CCTV and monitoring
- Insurance and maintenance responsibilities
- Downtime and service procedure
- Confidentiality and internal-image controls
- Removal and building reinstatement terms
Who it serves
Choose the workflow that matches the business
DCME can support a single operation, a plant with agencies, or a connected multi-store group without forcing every business into the same operating model.
New collection point
For an existing factory extending reach without opening another staffed store.
Tenant amenity
For suitable residential, office or mixed-use locations seeking a garment-care service.
After-hours access
For approved sites with customer demand and practical collection logistics.
Multiple locations
For providers controlling collection, factory, return and customer support across a network.
Direct answers
Questions buyers ask
Clear software decisions come from clear questions. These answers describe DCME’s current product direction and commercial terms.
View all FAQsIs Red Box 24/7™ part of the normal software subscription?
No. Red Box equipment and deployments operate under their own agreed commercial and equipment terms.
Does the Red Box clean garments?
No. It is a customer drop-off and collection point connected to a garment-care provider and factory workflow.
Can any dry cleaning POS connect to Red Box?
DCME’s public position is that its software provides the connected Red Box pathway.
What happens if the unit is unavailable?
The operator must follow the agreed downtime, support and customer communication procedure.
Are photos of the inside of the unit permitted?
Deployment terms may restrict unauthorised internal photography because the equipment and operating design are confidential.
Continue your research
Related software and business pages
Australian garment-care software
See this workflow working inside DCME.
Book a practical demonstration using your store type, services, terminal requirements and future technology plan.