Online payment action
Provide a supported payment pathway against the correct order or approved customer balance.
Customer self-service
A Customer Portal Connected to the Dry Cleaning Order
Give customers controlled access to payment, price checking, delivery requests and their permitted order or end-of-financial-year history.
Payment linksPrice checkingDelivery requestsEOFY history
A Customer Portal Connected to the Dry Cleaning Order
DRY CLEANING MADE EASYDCMEasy POS workflow
LiveCOUNTEROrders
FACTORYProduction
CUSTOMERSSMS Ready
COLLECTIONControl
Drop off→Track→Produce→Pay→Collect
01Front counter ticketCustomer, garments, due date and paymentReady
02Production visibilityItems, status, notes and assemblyLive
03Customer communicationSMS, payment and pickup pathwaySent
The direct answer
What customer self-service should achieve
A useful customer portal removes simple counter interruptions without exposing internal business controls. It lets the customer complete approved actions against the correct identity and order while the business retains the operating record.
Built for the whole workflow
- Secure customer identity
- Approved order information
- Payment action
- Price check
- Delivery request and history
Verified capability
Software that follows the work
DCME connects the practical steps that happen across a garment-care business rather than treating every order as a simple retail sale.
Price checking
Let customers view the prices the business chooses to make available.
Delivery request
Allow customers to request pickup or delivery under the configured service rules.
Order and EOFY history
Provide permitted customer history or end-of-financial-year records without manual counter preparation.
SMS entry point
Use a customer message or payment link to take the customer to the correct action.
Business-controlled access
Expose only the functions and information approved by the operator.
Connected workflow
From customer arrival to completed order
Each stage keeps the customer, ticket, items, payment and operational status connected.
Identify the customer
Use the configured login or secure link process.
Show permitted actions
Present payment, price, delivery or history functions enabled by the business.
Complete the customer request
Record the payment, delivery request or document action against the correct record.
Return the update to operations
Make the resulting status visible to counter, route or office users.
Operational depth
Control the detail without slowing the counter
The system can be configured around the services, people, locations and reporting requirements of the business.
Customer convenience
Reduce avoidable calls and counter delays.
- Payment links
- Price checks
- Delivery requests
- Order information
- EOFY history
Operator control
Keep the business rules in charge.
- Enabled functions
- Identity and permissions
- Price visibility
- Payment status
- Request review
Connected data
Avoid a separate customer island.
- POS customer record
- Ticket and payment link
- Route request
- Account history
- Communication history
Who it serves
Choose the workflow that matches the business
DCME can support a single operation, a plant with agencies, or a connected multi-store group without forcing every business into the same operating model.
Regular customer base
Make payment, price and delivery actions easier for repeat customers.
Pickup and delivery customers
Let customers request service and complete payment before the driver returns.
Approved customer history
Provide controlled access to relevant records or financial-year history.
Direct answers
Questions buyers ask
Clear software decisions come from clear questions. These answers describe DCME’s current product direction and commercial terms.
View all FAQsCan customers pay from a link?
Supported payment-link pathways are available where the payment provider and portal are configured.
Can customers request pickup and delivery?
Yes. Delivery-request functions can be enabled under the business rules.
Can customers see all internal notes?
No. The portal is designed to expose only customer-facing information approved by the business.
Continue your research
Related software and business pages
Australian garment-care software
See this workflow working inside DCME.
Book a practical demonstration using your store type, services, terminal requirements and future technology plan.